For years, “great AV” meant seamless collaboration in meeting rooms and spaces. But collaboration in a high-performance workplace doesn’t operate in individual spaces—it operates across journeys, from the first moment someone enters a place, to how they collaborate in any space, make decisions, and leave with clarity on what happens next.
That’s what makes Microsoft Experience Center One (EC1) in Redmond such a compelling signal of where the industry is headed. Built to showcase AI, data, cloud, security, and next generation collaboration in real business scenarios, EC1 is a living environment designed to evolve as fast as innovation does.
To deliver that kind of adaptability at enterprise scale, Microsoft leaned into a simple premise: when experience is the product, the infrastructure must be software-based. In EC1, Microsoft chose the Q-SYS Full Stack AV Platform to unify audio, video, control, monitoring, and room automation into a centralized, network first architecture across over 1,200 endpoints reducing complexity and enabling consistency across theaters, demo labs, immersive installations, and executive meeting spaces.
And because collaboration is now inseparable from intelligence, EC1 also illustrates how workplaces are becoming AI ready. Microsoft standardized on Teams Rooms across collaboration spaces, with monitoring via the Microsoft Teams Rooms Pro Management portal alongside Q-SYS Reflect (Q-SYS’ native cloud layer for the platform) creating a foundation built for scalability, uptime, and evolution.
The operational implications are just as important as the experiential ones. AVI-SPL was the main integration partner on the project, and together with Q-SYS Professional Services and Sales Engineering Teams along with several consultants, Microsoft’s experiential vision became reality even under a compressed commissioning window.
Read the full case study to see how Microsoft and Q-SYS reimagined EC1 as a software-based, data-driven experience platform—and what it suggests about the future of high-performance workplaces.
Vic Bhagat
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